General Terms & Conditions

I. Offer of sale and conclusion of contract
All our offers and deliveries of our products are subject to our General Terms & Conditions. These are considered to be accepted by the customer upon placement of the order. Differing terms and conditions of the customer, which are not explicitly accepted in writing, are not considered binding. All our offers are subject to change without prior notice. In the case that these General Terms & Conditions or any other individual agreement do not regulate otherwise, the standard and customary conditions of the respective industry will apply.
II. Delivery
Any claim for compensation due to delivery delays is excluded. This also applies to partial deliveries. Prerequisite for our deliveries is the proper service by our suppliers. Packaging and transportation are solely on the customer’s account and are to be handled in the most inexpensive way, yet according to our best judgment and free from liability.
III. Liability
Transportation risks are solely the customer’s responsibility.
In the event that the customer causes a delay in delivery, the transportation risk passes to the customer upon our first delivery notice.
IV. Guarantee
The product is to be checked by our customer immediately upon receipt prior to any further sale. If a defective product may be claimed, the product must still be in “delivery status”, unless our customer can prove that despite careful examination the defect was not ascertainable and therefore could not be claimed.
Customer complaints must be communicated by email or fax immediately upon receipt of the product. This also applies to damages resulting from transportation. Customer complaints can only be processed with a copy of the enclosed invoice. For justified claims, we reserve the right to deliver a product free of defects.
Excluded from legal warranty are normal abrasion, scuffing as well as damages due to personal negligence, such as rips and tears.
This also applies to superficial fabric damage caused by for example Velcro, zippers, buckles or backpack straps and the like.
Also excluded are parts subject to regular wear, for example zippers, elastic bands, or seams. Customer complaints can only be processed with a customer complaint registration number, which is assigned to the customer by us. We kindly ask our customers to request this information under the telephone number 030-467 988 56.
Packages sent freight collect will not be accepted.

In case of obligatory indemnification, we are only liable for direct damages of the product and for malice and gross negligence.
Any further liability, incl. that for consequential damages or pecuniary detriment is excluded.
V. Retention of Title
1. The delivered products remain property of the seller, until they are paid for in full. However, the buyer may further sell the product in conjunction with an orderly business transaction. Every pledging as collateral or transfer of ownership as security of the product in favor of a third party without prior written consent is forbidden.
The buyer must immediately inform the seller about a forced pledging of the product as collateral by a third party.
2. In the case that the product is sold further, the following shall also apply:
a) The delivered product remains property of the seller until all claims of the seller against the buyer are settled in full.
b) The authority of the buyer to further sell “unpaid” products to third parties ends when the buyer discontinues payments to the seller or latest upon the buyer’s filing for bankruptcy or any comparable proceeding.
In this case, the buyer is obligated to return any and all “unpaid” products upon the seller’s first request. For “unpaid” products taken back by the seller, the seller will credit the buyer’s account with the amount that can be obtained by best possible re-sale (§ 254 BGB). In no way can this request or credit by the seller be construed to mean a cancellation of the sales contract.
c) Every pledging as collateral or transfer of ownership as security of the product or assignment in favor of a third party is forbidden.
d) The buyer is obligated to immediately inform the seller about a forced pledging of the product as collateral by a third party and disclose this third parties’ name.
e) As soon as the buyer ceases to make payments, the buyer is obligated to immediately notify the seller and furnish the seller with an itemized list of all “unpaid” products still in the buyer’s possession.
VI. Term of payment
If not otherwise agreed payment must be made by the buyer without deductions prior to delivery.
VII. Other
The place of execution for payment obligations of the buyer is deemed to be Berlin, Federal Republic of Germany. The court jurisdiction for both buyer and seller is deemed to be solely Berlin, Federal Republic of Germany.Contractual relations between buyer and seller shall be governed by the laws of the Federal Republic of Germany. In the case that provisions of these General Terms & Conditions are considered to be invalid, the validity of the other provisions above remains unaffected.
JL Retail GmbH - Wattstr. 11-13 - 13355 Berlin